We accept returns for unopened products in their original, sealed packaging within 14 days of delivery.
This return policy applies to purchases made through:
Important: Products must be unopened, unused, and sealed to qualify for a return.
Amazon Customers
If you purchased through Amazon, return options may vary depending on how your order was fulfilled. Please contact our Customer Support team for the best next step.
To initiate a return, please contact Customer Support and include:
If your return request is approved, Keto-Mojo will provide:
Return Authorization Required
All returns require a Keto-Mojo-issued Return Authorization Number.
Returns sent without one will not be accepted.
Important Return Deadline (10 Days)
Once your Return Authorization Number is issued, your return must be shipped within 10 days.
To qualify, the return must be postmarked within 10 days of the date your Return Authorization Number is issued.
The following items are not eligible for return:
Once your return is received and inspected, we will notify you via email.
If Your Return Is Approved
Please allow up to 5 business days for the refund to appear in your account after it is processed.
Our warranty applies to the original purchaser and the original meter only (no other products are included).
Warranty Registration Requirement
To activate your warranty, you must register your meter within 30 days of purchase.
After the 14-Day Return Period
After the 14-day return window, meters are eligible for replacement under warranty only.
Refund Eligibility Cutoff
No refunds will be issued after 30 days, even if the meter has not been used.
If Your Meter Is Defective
If your meter is confirmed defective, Keto-Mojo will replace it at no charge.
To verify the issue, we may request photo or video evidence.
If your product arrives defective or damaged, please contact Customer Support and provide:
If your product is confirmed defective or damaged:
Your rights regarding faulty or damaged products are also protected under the UK Consumer Rights Act 2015. Please see Section 9 below for full details.
If your item was marked as a gift and shipped directly to you, you may return it following the return policy above.
Two return options may be available:
If you don’t have the order number, we can look it up using the shipping address or billing address.
All shipping costs are non-refundable, including:
If you return an item or refuse delivery, you are responsible for:
Both of which will not be refunded.
If your product is faulty, not of satisfactory quality, or not fit for purpose, please contact us within 30 days of delivery. We may ask you to describe the issue, and a photo or short video can help us resolve things more quickly — though providing these is optional and we cannot make them a condition of your refund.
Within 30 days of delivery: if your product is faulty, not of satisfactory quality, or not fit for purpose, you have the right to a full refund. You do not need to accept a repair or replacement instead.
Between 30 days and 6 months: if a fault becomes apparent, we will provide a repair or replacement at no cost to you. We will offer a replacement as our standard remedy. A fault reported in this period is presumed to have existed at the time of delivery — we are responsible for demonstrating otherwise if we dispute your claim. If that remedy is unsuccessful or cannot be provided within a reasonable time, you may then be entitled to a partial or full refund, or a price reduction.
After 6 months: if a fault becomes apparent, you retain the right to request a repair or replacement. However, you will need to provide evidence that the fault existed at the time of delivery — for example, a description of the issue, independent assessment, or evidence of a known product defect. Faults resulting from normal wear and tear, misuse, or accidental damage are not covered. If a repair or replacement is provided and proves unsuccessful, you may be entitled to a partial refund, reduced to account for your use of the product.
To exercise your statutory rights, please contact us at support@keto-mojo.com. These rights are in addition to, and do not affect, any separate manufacturer's guarantee that may apply to your product.
To exercise your statutory rights, please contact us at support@keto-mojo.com. These rights are in addition to, and do not affect, any separate manufacturer's guarantee that may apply to your product.
